Refund policy

Order cancellations

To cancel your order, you must contact us at hello@olivskin.com within 24 hours of placing your order.  After 24 hours, we may have already shipped your order and will be unable to retrieve it. 

Returns

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your Olivskin products must be in their original sealed boxes.  If the seals have been broken or tampered with, we are unable to accept a return. 

To arrange a return, you can contact us at hello@olivskin.com. If your return is accepted, we will provide details on how you can send it back to us. Items sent back to us without first requesting a return will not be accepted. Please note that return shipping costs are the responsibility of the customer. 

Damages and issues
Please inspect your order upon reception and contact us immediately if any of your products are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.